Do people choose to be homeless?

Recently, Conservative MP Adam Holloway received criticism for his claims in parliament that many rough sleepers choose to be on the streets. What is it that fuels this idea? To what extent is it true?

As Bench Outreach’s resident Gen Z, I’m the one responsible for managing our twitter and keeping up to date with what’s being said about homelessness online. One thing I can say for certain is that with rough sleepers constantly visible and growing in number, almost everyone has an opinion on homelessness. *sigh*

One of the strikingly common opinions I’ve noticed is that if they really wanted to, there are services that rough sleepers could access that would give them somewhere to stay. The problem, these people profess, is that homeless people want to be homeless. They simply would rather be on the streets and won’t accept help. So, here’s my explanation of why these arguments are overlooking some pretty serious details. (Can you tell I’m fed up with all the dodgy tweets?)

“There are PLENTY of places for homeless people to go if they really want to

If you work in housing or homelessness, you’ll know this is not the case. Because charities are doing great stuff and publicising it well, and the 2017 Homelessness Reduction Act sounds like a very exciting and helpful thing, there’s a misconception that there is a whole bunch of options out there for homeless people – if only they put their minds to it.

Here’s a tweet I came across just the other day:

Right, let me debunk this old chestnut.

Night Shelters

Having only worked for Bench for about 10 months in Lewisham borough, I was appalled to find out how few night shelters open year-round. We are INCREDIBLY lucky to have the 999 Club who run a night shelter that goes on for the whole year. It’s one of about 3 in the whole of London, as far as I know. It’s the only one open year-round in South East London. There are others open in the winter, but they fill up very quickly.

Even with the 999 Club around, it’s only those with a solid connection to Lewisham Borough that can use it. Outside of the winter months, if we get rough sleepers from Greenwich or Bromley, our neighbouring boroughs, they will not be allowed access to the night shelter. That’s because it has such limited space, and is funded by the local authority. And, the 999 Club is constantly working to find funding to keep it going all year. (Click here to find out how you can help.)

Temporary Accommodation

Aside from the night shelter, some homeless people can get immediate and urgent access to temporary accommodation (TA) through the council, while they find somewhere more permanent. This is very expensive for the council and they have extremely limited spaces. To be eligible for TA, a person has to have several complex support needs as supply is so small. I have had countless vulnerable clients rejected for TA; they are turned away and sent back to the streets. This is largely because there are not enough accommodation units, and because local authorities are seriously underfunded by the central government.

Private Rental

Most landlords do not accept people on benefits. I cannot stress this enough. If they do, they’re often exploitative and try to squeeze as much housing benefit out of the system as they legally can, for the smallest and dirtiest rooms in London. Furthermore, without ID and a bank account, it’s almost impossible to sign up for a flat – a really common problem for those who have moved around a lot and lost their ID, and have no proof of address to open a bank account with.

Sustaining a tenancy

As a benefits advice worker, I can tell you that even when rent is paid from benefits, it can go wrong. The system breaks, and rent goes unpaid. This often leads to eviction.

Section 21 evictions, or ‘no fault’ evictions, are still legal despite the government promising last year that they would be banned. This means landlords can evict tenants with very little notice for very small things.

Those suffering with mental health problems may simply be incapable of keeping track of their tenancy. Severe anxiety can mean warning letters aren’t opened. OCD can mean a dirty property that the landlord doesn’t care for gets abandoned. Depression can mean council tax and utility bills go unpaid while a tenant struggles to cope. It’s not as simple as just getting a flat. You have to be well enough, or well-supported enough to keep hold of it.

“People would rather do drugs and drink than have somewhere to live – it’s their decision!”

A couple of weeks ago a video was circulating of MP Adam Holloway saying this very thing. He spent time researching homelessness by rough sleeping around the UK, and said he met people who were on the streets because they depended on begging to fuel their alcohol and drug addictions.

He reported the claims of one rough sleeper that:

“If the public were not so generous and didn’t allow the people to buy the alcohol and buy the heroine, then he would’ve got off the streets an awful lot earlier.”

A similar argument is made by many large charities; by giving money to homeless people, you are likely to be enabling them to stay on the streets because they will be able to buy drugs and alcohol.

Obviously it can seem like people choose to be homeless because they have addiction problems. However, it’s crucial to understand that it’s just not that straight forward.

Why it’s not that straight forward…

One big issue with this rhetoric is the implication that being addicted to drugs or alcohol is a choice. Each time someone says that rough sleepers would rather be outside and able to get hold of drugs or alcohol, they are suggesting it’s a rational decision-making process. First of all, it wasn’t a choice for them to be in this situation in the first place. When you’re in a position where you’re making a decision between a roof over your head and being able to maintain your drug or alcohol addiction, you are already in a really tricky place. People from poorer backgrounds are disproportionately affected by drug and alcohol abuse – you can’t choose the family and neighbourhood you grow up in, and it’s easier to fall into these issues for some than others.

If you’ve ever struggled with addiction or worked with those who do, you’ll know it doesn’t allow people to make rational decisions all the time. In the depths of alcohol or drug use, I’ve seen clients time and time again prioritising things that seem ridiculous to others. It’s scary how quickly addicts can lose control of everyday things – from leaving their rent for so long they get evicted, to forgetting to shower and eat.

You’ll also know that those suffering from addiction will find a way to get hold of drugs or alcohol, whether you give them money or not. You not giving someone change on the overground isn’t going to save them from addiction. Well-funded and dedicated services might. (Radical idea, I know). So sorry, Adam Holloway MP, you’ve not quite got that right.

Crucially, without drug and alcohol services and experts, it can be impossible to recover from addiction. Furthermore, without a home to live in, it’s even harder. This is why it becomes a vicious cycle; people struggle to get clean because they have no stable home, and lose opportunities for housing because they can’t get clean.

For others, the only available housing may be in a hostel where other people are using drugs or drinking. Many find it would actually be a step back to live with other users, scared that they’ll be vulnerable to the influence of others. In our current system, because funds are very low, most of the highest-risk and most vulnerable people are generally put into the same hostel. Local authorities simply can’t afford to pay enough support staff and rent for tenants to have their own space.

Finally, some people are simply not ready for support. We can’t force people to engage with mental health support and drug and alcohol services. Sometimes, these services aren’t even available; with funding cuts they are frequently buckling under financial pressure. In short, tweets like this are missing the point:

What does work, then?

Here I am, preaching Housing First again.

If you’re not aware of Housing First, it’s a programme where a person is given a flat and a support worker who helps them access all the services they need to sustain their tenancy. They aren’t put in a hostel, they aren’t left to circulate systems that haven’t worked for them before, and they have a stable base to build up their lives from.

The problem is, it’s expensive. Ideally, everyone experiencing long-term homelessness would get this kind of support. That’s what they did in Finland – and it basically eradicated rough sleeping. People were housed unconditionally, and provided with support with their issues instead of being denied housing BECAUSE of their issues.

We do this at Bench Outreach. Our Housing First team is constantly hard at work, helping those who have been through the system too many times who have finally been given a place to call their own. It’s an answer to many of the issues discussed in this blog. Sadly, it’s really limited; most boroughs don’t have it, and the council is struggling to procure properties that can be used for the programme. But it’s a start, and a great model for future services.

To conclude…

Sure, this is true:

But it’s much more complicated than just refusing help. Those experiencing homelessness aren’t stupid, ungrateful, or stubborn when they say no to support. We can’t know everything going through someone’s head when they deny opportunities for housing. We can only support them until they are ready to take it on.

So what can I do?

  1. As always, WRITE TO YOUR MP!!!!

You can find out who they are, and their contact details, here.

Tell them how great Housing First is, and how important it is to fund projects like it. Tell them drug and alcohol services need to be a priority.

If your MP is Adam Holloway, send him this blog. Thanks!

2. Support local charities. Support the 999 Club! If you’re local, you could even volunteer- they could do with the help.

3. Be compassionate – remember you don’t know the whole story behind someone’s homelessness.

4. Spread the word! Share this blog. Be annoying and go on about it. Use whatever influence you have to make a difference.

Universal Credit: The Limits of Computer Illiteracy

In a world that increasingly depends on computers, the internet, and online communication, the barrier to accessing benefits is getting worse for those who struggle with technology.

Frustratingly, at least half of my working hours are spent helping people to access crucial benefits and housing services online, purely because so many clients have never had the opportunity to learn to use a computer. These services are supposed to be user-friendly, simple, self-explanatory. The main flaw? They are not designed to be accessible without a computer.

Today’s blog looks into the problems faced by those who are not computer literate, and the empathy and patience needed by professionals who help them, especially DWP staff.

Universal Credit: all ‘accessible’ online

Universal Credit, the new Welfare Benefits system, undergoes a huge amount of criticism. However, for most of my clients it has just one major problem: it is pretty much only accessible online.

To register for Universal Credit, the only way to get benefits for the vast majority of new claimants, you have to make an application online. This itself is a big barrier to many claimants, and is something we help people with all the time. But the process is never simple!

Barrier number 1: Poorer individuals and families may not have access to a computer at home. Library and community centre computers are a vital resource, but these services are not always open and often the computers are slowly dying from decades of use. The next best option is to get an appointment with an advice worker- that’s if there is a charity or citizens advice nearby that can help, if you can physically make it there, and if you can fit in an appointment around childcare or working hours. If you don’t know how to use a computer, that’s the only option.

Barrier number 2: For someone with learning difficulties or mental health problems, understanding that they need a username, password, memorable answers, and 16-digit identification code can just be too much. Many are struggling to cope day-to-day; remembering to eat and come to appointments is a struggle, let alone remembering a password.

Barrier number 3: Next, the claimant must have an email address- you can’t open a Universal Credit account without an email address, as they have to email you a verification code. Some clients have never emailed in their life, others have forgotten their email address long ago. Sometimes, a client will remember their email address, but when it comes to getting the verification code, they can’t remember how to log into their email. The Universal Credit website will not let you progress beyond this, meaning I’m often making email accounts as well as benefits applications for clients.

Barrier number 4: After entering what feels like endless details, the claimant has to make an appointment with their Job Centre to open the claim. To do so, you have to call Universal Credit.

Calling Universal Credit

As you can imagine, calling the DWP is never particularly efficient or enjoyable. Calling Universal Credit is often infuriating. At every stage there is an automated message that tells you it’s MUCH better to just go online and sort it out there. You then go through several automated questions, options to dial, and get through to someone after seemingly hours (but often more like 45 minutes) of listening to the tinny hold music version of Vivaldi’s Four Seasons. Poor Vivaldi.

On a more serious note, this phonecall procedure makes you feel unwanted. The repeated attempts to persuade you to go online instead, the long time on hold, the reams of automated questions: they don’t want to talk to you at all. The worst thing is, you are only going to call if you aren’t able to navigate the online system. Being told to go back online is even more frustrating in this situation: if my client could understand the website, they wouldn’t be choosing to go through the painful process of calling.

Often, the advice you get when you eventually speak to a real person is actually quite helpful. Sometimes however, the processes for sorting out a Universal Credit issue are ridiculous. For example, if a client has forgotten their password, they need their personal 16 digit code. 16 random digits obviously aren’t memorable. They will have been written down on a piece of paper by someone at the Job Centre several months ago. When a client is homeless or vulnerably housed, the chances of keeping track of that piece of paper are low. For us in Deptford, our nearest Job Centre can take an hour to get to on the bus. If a client loses their 16 digit number, they have to make an appointment with the Job Centre to get it back before they can reset their password.

For some of our more vulnerable clients, this is simply too much. Having to call, wait, make an appointment, remember the appointment in 2 weeks, travel there, get the number, then make another appointment with me to sort out their account, is just a ridiculous amount to do when everyday life is a struggle. Some clients we see only once, and then they clearly give up with the process, never to get their benefits sorted out. This means they will certainly be destitute if they do not find work. For some, this means resorting to sex work or criminal activity to get by.

When Something Goes Wrong

Universal Credit generally do not send letters, even if you request. “Everything is available to see on your online journal!”, they smugly state at every opportunity.

This can lead to huge problems for claimants. If they can’t look at their online account, they may miss a Job Centre appointment that they’ve been reminded about via email or text on a phone or computer they don’t know how to use. Once, I opened a client’s account for him, only to see in big writing: “Job Centre Appointment in one hour”! He quickly ran to catch the bus and just made it- a near miss. Missing a Job Centre appointment can mean a cut to benefits; it can mean the difference between being able to eat and having to miss meals later in the month.

If the DWP makes a mistake (this happens a lot) and a client doesn’t receive their benefits for some reason, the client may not even realise until a month later, when their money doesn’t come through. Without being able to check online, they will have totally missed that anything was wrong until it’s too late. If they can’t manage to get an appointment with a benefits adviser, they will just have to wait until someone can help them log on and make sense of it all.

So What Can We Do About It?

  1. We must remind each successive government (as they seem to be coming and going every 5 minutes) that their decisions are hurting vulnerable people. They must see beyond their bubble of society where everyone is technologically savvy and privileged, and see the reality of those who experience poverty. We always say this, but seriously: write to your MP. They have to reply to you- your concerns are their job. Remind them there are issues other than Brexit.

We’ve made it very easy: just use this template letter and pop it into an email. You can find your MP’s contact details here.

2. Support local charities. To find out what help is available in your area for benefits/housing advice, there’s a great database on Homeless Link, here. We may be biased, but local organisations can make a huge difference to people’s lives and help them navigate the system we are currently stuck with.

3. Spread the word! Share this article, tell your mates, tell your family. Shout it from the rooftops because this system is not fair. If you have influence, use it to amplify the voices of those who are not heard.

Housing and Benefits Advice: A Typical Week

A brief insight into what kinds of problems are faced by homeless or vulnerably housed clients- this article describes what a typical (part-time) week might look like for a housing and benefits adviser at Bench Outreach. (Precise details changed to protect clients).


Monday morning is for chasing people up. I’ve got a heck of a to-do-list and several calls to make. I’ve made applications for three different clients to supported housing projects, but haven’t heard anything back for a over a month.

I find out that they are all still on the waiting list; I call each of them to explain. They are upset because they have been sleeping rough for long periods of time, but as they are not considered to be in priority need by the council, this is their best option to be housed. I feel uneasy as I end the calls, clients accepting they will just have to make do sleeping outside or in the night shelter for even longer.

In the afternoon, I hold a drop-in clinic at a local community centre in the poorest estate in Deptford. It’s noisy- there’s a children’s holiday club going on in the same room. We huddle in a corner and try and bash out a few benefits problems and social housing applications. Some clients are angry because, although they are overcrowded and need to move their families into a better council house, they have been waiting for well over a year. The council does not have enough properties and simply can’t help people quickly enough.


I have several appointments booked today. The first one does not show up; often clients cannot attend if they are too sick, cannot afford travel, or simply have lives too hectic to manage. They may not be able to contact me if they don’t have a phone. Some are simply too anxious or depressed to attend.

Someone drops into Bench in a very emotional state because he has received a letter from the DWP about his benefits, but he is illiterate so he does not understand it. The letter says his ESA has been stopped- we think this is an administrative error and spend an hour on the phone waiting on hold, before being told it was just a mistake. No apology. This client has gone without money for a couple of weeks now and is behind on bills as a result. We make a plan together to pay the outstanding bills, and I manage to calm him down.

My next client has been issued a notice of seeking possession for a Section 21 eviction: a “no fault eviction”. She has lived in this flat for 11 years. She has built up a small amount of arrears because her rent has gone up beyond what housing benefits will cover, and she’s been £10 a week short for a few months. The landlord wants their money; I call them to negotiate, but they are adamant they will be evicting this client. The client is terrified and clearly badly affected already by this instability. I tell her I will update her with viewings of different properties nearby when I hear about them. This client does not know how to use a computer at all, so looking online independently is impossible.

Some good news! A client has engaged with mental health services to try and get help for their psychological problems. They have also agreed to get help with their alcohol dependence. This is great- it can be an extremely daunting thing for vulnerable adults to reach out when they need help. Hopefully this is the beginning of more independence, happiness, and health for this client.


This morning I’m running a housing advice drop-in at a local drug and alcohol support clinic. When I arrive, there are already three people waiting. The first feels unsafe in their rented flat because violent drug-dealers are looking for them. They are not eligible for help from the council because if they leave the property, they become ‘voluntarily homeless.’ The client has called the police, but has not been taken seriously due to their prolonged history of drug use and precarious mental health.

Another client is in her sixties, and is feeling domestic violence. I refer her to a local refuge who will arrange a safe time for her to escape. Her family no longer want her around because of her drug problem. She began using partly due to the strain of this abusive relationship, and tells me she is fed up and has thought of ending it all. I offer to call an ambulance if she is feeling suicidal; she declines and gratefully agrees to the refuge option.

In the afternoon I attend the Lewisham Homelessness Forum- there are around 30 different charity workers, council homeless prevention workers, and DWP employees who have come together to discuss how we can target certain problems and update each other on our work in the borough. It’s uplifting to see so many different organisations all working together to help vulnerable people. We discuss issues like modern slavery awareness, how we can contact the government to make larger-scale changes, and how organisations can support each other if they need help.

The forum is also a wake-up call. We discuss the tragic deaths of 2 rough sleepers in the borough. It’s crucial to keep talking about homelessness and why it is ruining and ending people’s lives.

As our advice workers all work for Bench part-time, a three day week has been used for this article.


If you want to find out more about our services, head over to or email us at If you’re looking for housing and benefits advice, give us a call on 020 8694 7740.

You can also follow us on twitter @benchoutreach or like us on Facebook as Bench Outreach. Give this article a share if you want to help spread the word about the problems faced by homeless people.

If you’re as fed up as we are with the problems that this particularly vulnerable group of people faces, you can write to your MP. You can find out who your MP and their email address here. If you’d like to use our template letter, you can find it here and copy it into the email to your MP. It’s a really simple way of raising your voice and getting these crucial problems talked about. We need to work together if we want to tackle this problem and save lives.

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